guestengagement.bestwestern.comBest Western

Platform Results Benefits Testimonials Sign Up Already Enrolled? Add Text Messaging! The best of the experience, right in the palm of your hands. Introducing, the Mobile Concierge Platform, designed to deliver an amazing guest experience¯the kind delivers every day.Results The Mobile Concierge Platform has proven to have a significant impact on guest satisfaction scores for all participating hotels. Net Promoter Score (NPS) 5.7 PT increase when using Mobile Check-In 12.6 PT increase when using Mobile Requests Overall Experience (OE) 4.1 PT increase when using Mobile Check-In 8.8 PT increase when using Mobile Requests Benefits The Mobile Concierge Platform is simple and easy to use for guests and hoteliers. It is designed to create loyalty, increase bookings and raise overall satisfaction. Check-in Upgrades Guest Services Local Content International Content Analytics & Staff Managment Check-in Now your guests can enjoy a streamlined check-in process while you can collect data and more effectively sell upgrades. Hotelier Benefits: An expedited check-in process Ability to prepare for guests in advance Opportunity to create custom question to better meet guest needs Revenue-generating upgrades Pre-Check in to VM desktop and Cloud PM cover over 1500 of our +/-2000 NA hotels Guest Benefits: Faster check-in Notifications when room is ready Program Data Collected: Arrival time Purpose of trip First time stay/repeat visitor Sales generated from additional guests Sales generated from room and parking upgrades Additional requests Upgrades Upselling is easy on the new mobile guest platform and gives guests the opportunity to enhance their stay. Hotelier Benefits: Ability to customize upgrade information Instantly edit pricing Confirm availability Guest Benefits: Opportunity to choose a better room Conveniently track all changes and charges Guests can now improve their overall experience, right from their phones Pilot Program Data Collected: Opportunity to choose a better room Conveniently track all changes and charges Guests can now improve their overall experience, right from their phones Guest Services Guests can quickly request service and support via open, text-free response forms. Hotelier Benefits: Cuts down on request response time Easily manages requests from any device Tracks requests and guest behavior Access to modern technology to boost brand image Guest Benefits: Fast and efficient staff response No need to go down to the lobby or be placed on hold just to make a request Ability to make requests off-site. Pilot Program Data Collected: Request anything using open-text form Choose from a pre-set list of amenities available by request Easily report any room issues with open-text form Local Content From great restaurants to local site seeing, the mobile guest platform puts the guest�s destination right at their fingertips. Hotelier Benefits: Fully integrated with TripAdvisor, requiring no setup or management from staff Easily marketed through marketing materials or staff-to-guest interactions Big potential to generate revenue Further incentivises guests to use platform Guest Benefits: Ability to look up local things to do based on TripAdvisor ratings and reviews Instantly book tickets and make reservations Skip long lines Download e-tickets and provide real-time feedback via TripAdvisor reviews International Content Content that is tailored to each property�s location and each guests� preferred language. Hotelier Benefits: Ability to support over 45 languages Time and currency automatically adjusted depending on location Increased global branding Guest Benefits: Translate content in preferred language Ability to communicate with hotel staff in language of guests choice Great local content regardless of location Analytics and Staff Management Hotelier Benefits: Easy to use request management system allows members to quickly respond to guest requests, make staff to staff requests, filter requests, and respond through any device regardless of location Staff management and reporting dashboard gives members ability to set up email alerts, provide escalation notices when requests go unnoticed by staff, and analyze staff performance over time Robust guests analytics enables members to track mobile platform usage to better understand and predict guest behavior Full, 24/7 tech support for members, starting with implementation and training as well as access to Customer Success agents committed to helping properties engage users and yield results Testimonials Nathan Kremer General Manager nathan@nicolletinn.com Premier Nicollet Inn We are extremely satisfied with our experience with the Runtriz platform! As a beta user that has been using the program for about 6 months, we have witnessed the ROI. In addition, we know that some guests want to communicate in that manner and we believe more will. Jessica Morris General Manager jessica.morris@independenceparkhotel.com Plus Independence Park Hotel Runtriz has been a great tool that we have been using. Our parking sales have increased and the check in process is much faster! Tyson Ghostkeeper Regional Director of Operations Canada We’ve had a great experience with Runtriz from the beginning. The implementation and the platform couldn’t be easier! Our team and guests love the ability to connect with the front desk using the messaging platform. We have also seen many compliments at all ve of our hotels on TripAdvisor and our email reviews with the ease and eciency of using mobile check-in and requests! Mehul Patel Voting Member mehulpatel@mac.com Plus DFW Airport Suites Being able to have a direct form of communication with our guests before and during check in has allowed us to tailor each guest experience. Steve Wang bestwesterndanapoint@gmail.com The Runtriz program has worked great for communicating with guests and has quite a bit of exibility in order to optimize it for each hotel. It has saved us countless hours of manpower and we are able to provide more personalized attention where it counts. We have been very happy with the program and one of the key features is the reliability and consistency. From the day we assisted with beta testing it, Runtriz has never failed to load nor has it ever crashed. We have never experienced a guest complaint about a message not being delivered. Farah Tamboury, CHA Assistant General Manager Imagine the hotels our grandchildren will be staying in. Runtriz is bringing Hotels and Resorts into the future. Our property has already seen a 15 point increase in our NPS, and an enthusiastic response from our guests that all requests can simply be sent from the tips of their ngers, or by a quick chat with ’Alexa.’ The hospitality industry is growing by leaps and bounds and this is our way to keep up. We have had a great response from our guests, and we wholeheartedly recommend this product to everyone! Casey Martin General Manager casey.martin@bwdenton.com Plus DFW Airport Suites #44648 We really like the Pre-Check In feature. It allows the front desk to get an idea of arrival times for guests and allows some time to prepare for any additional requests or early arrivals that pop up before the guests actually arrive at the hotel. Runtriz can make it easy for guest to communicate with the front desk without having to call. Guests can use it to request additional amenities or ask questions without having to pick up the phone and plus for the front desk-if they are with another guest they donˊt experience the same interruptions that phone calls for extra towels could cause-win win for the guest and the front desk. We get a lot of BWR sign ups through Runtriz, the front desk enjoy this because they get to enroll the guest and reap the awesome benefits of innsider rewards. We also get a lot of guest comments simply telling us they are looking forward to their stay or "keep up the good work". It always brightens our day to know our guests are happy and enjoying their stay and...